Getting Started

Welcome to Rdentify—a customer interaction tool designed to assist companies with Customer Service and Compliance teams in risk assessments, audits, and regulatory commitments. In this section, you’ll receive a thorough understanding of how Rdentify functions.

What is Rdentify?

Rdentify is a revolutionary customer interaction tool geared towards aiding businesses in their risk assessments, audits, and meeting regulatory commitments. It features an AI-powered bot that automatically interacts with customers as they browse your website or application. The primary aim is to engage with customers to assess whether they are vulnerable or pose any risk to themselves or your business.

Key Features

  • AI-Powered Bot Interactions: Conversational bots trained in various contexts to automatically converse with your customers.
  • Robust API: Seamless integration with your website or application, ensuring continuous monitoring and interaction handling.
  • Webhooks: Real-time notifications sent to your server, detailing the outcomes of customer interactions.

How Rdentify Works

  1. API Call for Interaction: Your server sends an API call to Rdentify, specifying the customer ID and the nature of the interaction you wish the customer to experience.

  2. Monitoring via SDK: The JavaScript SDK on your website constantly monitors for an identified customer, either upon login or at any moment defined by you via _rdentify.setUser(<id>).

  3. Pending Interactions: Once a user is detected, the SDK fetches any pending interactions from Rdentify sent via the API.

  4. Customer Interaction: Pending interactions trigger a pop-up on the customer’s end, prompting them to interact with the Rdentify bot.

  5. Webhook Callback: Upon completion of the interaction, Rdentify notifies your server through a webhook, detailing the interaction’s outcome.

Bots and Contextual Properties

Rdentify utilises various bots, each with a specific purpose and set of AI flows. These bots can be personalised through contextual properties, such as a customer’s recent activity or history.

Evaluation Properties

Each bot also comes equipped with evaluation properties—outcome indicators that might interest your system. For instance, a “Responsible Gambling” bot could have an “action” property with a value like “Timeout,” guiding your subsequent steps.

Bots are fully customisable and tailored to your use cases. Any contextual or evaluation properties will be unique to you and provided by you account manager or via the API once configured.

Key Components for Integration

  1. SDK Installation: The Rdentify JavaScript SDK needs to be integrated into your website. Read the SDK documentation.

  2. API Interactions: Use the Rdentify API to specify when and how you’d like to interact with a customer. See API Reference.

  3. Webhook Notifications: Configure webhooks either through the dashboard or directly via the API to receive real-time updates on interaction completions. See Webhook documentation.

Next Steps

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