Creating Interactions
Learn how to utilise the Rdentify API to create meaningful interactions with your customers.
Overview
Creating interactions is a crucial aspect of leveraging the Rdentify system. Interactions are the dialogue exchanges between the Rdentify bot and your customers. They allow you to gather important information, offer assistance, or carry out risk assessments.
API Call Structure
To create an interaction, you’ll need to make an API call to Rdentify. You can see reference to this call on the Interaction Endpoint
Properties
Here’s a breakdown of the properties you’ll need to include in the API call:
customerId: This is your internal customer ID, used to match the interaction with a specific customer.botId: Specifies which bot should handle the interaction. You’ll receive the bot IDs from your account manager or they can be fetched via the API.status: Sets the status of the interaction. For new interactions, this will default to “Draft”.expiry: A Unix timestamp specifying when the interaction will expire. The interaction will not be initiated after this time.priority: Indicates the priority of the interaction. Options are “Low”, “Medium”, or “High”. The default value is “Medium”.