Using the SDK

Learn how to identify users, update their details, and clear them from Rdentify.

Identifying a User

It is recommended to identify a user upon a successful login. Use the following method to identify a user:

_rdentify.setUser(<customer-id>, <optional-properties-object>);
  • customer-id: A unique ID set by you to identify the customer in both Rdentify and your own systems.
  • optional-properties-object: An optional object containing up to three properties: firstName, lastName, and email.

Example

_rdentify.setUser('12345', { firstName: 'John', lastName: 'Doe', email: '[email protected]' });

As soon as a customer has been identified, Rdentify will look for interactions and automatically interact with the customer if there are any pending ones. If you want to control the location of when a popup is shown, you should use setUser() and clearUser() functions between pages or in areas where you want interactions to show.

Updating a User

To update a user’s details, use:

_rdentify.updateUser(<properties-object>);

The properties-object takes the same properties as the optional-properties-object in setUser.

Example

_rdentify.updateUser({ firstName: 'Jane', lastName: 'Doe' });

Clearing a User

To clear a user, generally upon logout, use:

_rdentify.clearUser();

This will clear the user from the frontend and Rdentify will stop monitoring the user.

Next Steps